Category: Uncategorized

Understanding your guest’s journey is the key to true personalization. By knowing their needs, you can offer the right services at the right time. What can you do to Personalize Your Hotel’s Guest Experience? It only takes one click for you to select one property over another. Competing against each other is fierce. In order […]

The pandemic has prevented most people from traveling for two years. So, there is no more time to waste! People love traveling and are eager to travel and check some boxes on their bucket lists. They don’t want to postpone their vacation or wait for friends and family to travel; they are traveling alone and […]

Hotel banquets are an important source of revenue for the hotel, so it is very important to understand how to better manage this service and increase revenue. Banquets are a fundamental part of the hospitality industry and there are so many different moving parts that it is important to have a defined system to ensure […]

Every hotel’s marketing and sales campaign relies on guest data. The more of it you have, the wider your audience will be able to reach you. It also allows you to craft personalized marketing campaigns for your customers. Data about guests is not just useful for marketing, but also for getting to know them better. […]

For hotels, upselling is the best way to increase revenue. This is when a hotel offers additional services to guests, such as a spa, breakfast buffet, and room upgrades. Hotel businesses of all sizes can benefit from upselling, regardless of their size. When you know what the guest is interested in and what they find […]

We are all aware of the tremendous technological advances that have been made in recent years. These were invented in order to simplify many people’s jobs, including those in the hospitality industry. As a hotel manager, it is crucial for you to be up to date regarding technology, so let us introduce you to the […]

What is Open API? To learn about open API, you have to first understand what is an API. The full form of API is the ‘Application Programming Interface’. It is basically a software intermediary that lets two applications connect for a specified task. You can also say that it is a middleman that helps two […]

Though Cloud computing has been around for almost a decade, some business owners are still on the fence to take the plunge. Moving hotel operations, especially the hotel Property Management System, to the Cloud offers operational benefits and leads to higher ROI. The difference between cloud-based PMS and onsite systems Before we compare the two, […]

There was a time when smooth check-in/check-out facilities, good in-room services, and a well-spread buffet was enough to create satisfying guest experiences. Today’s travelers; however expect much more from hospitality organisations. For them, a “meaningful” experience is not merely a seamless hotel experience or an excellent dining experience. It is an experience that connects them […]

What is a Booking Engine in Hospitality? An online booking engine is a reservation processing system used by hotels, hostels, B&Bs, vacation rentals, and other lodging businesses to capture bookings via their website, social media, or other marketing channels. The main benefit for hotels using a booking engine is capturing new reservations without commissions from […]