MANAGE AND ANALYSE GUEST REVIEWS AND FEEDBACK
Achieving satisfactory levels in the hospitality industry is extremely important. Happy hotel guests are likely to return and possibly recommend the hotel.
Features at a glance
Customizable Survey Questionnaire
Multi-Source Data Collection
Instant Notification & Timely Resolution
Root Cause Analysis
Customer Relations & Data Management
Customized Reports & Analytics
Simplified Data Analysis
- Interactive Dashboard
- Progressive Data Collection
- Timely Resolution
- Assessing Customer Satisfaction
- Sentiment Analysis
It is imperative to have those information that exhilarates the departments functionality at an expeditious view; choose from a list of paramount activities.
Progressive Data Collection
Feedbacks from various sources are collected onto one platform; allowing all the participants be upraised about overall rating of the organization and save resources.
Allow the system analyse the time that a complaint takes to resolve ensuring there is no error in contributing towards unhappy guests. An unhappy guest may never return.
Assessing Customer Satisfaction
The experiences that your guests have are going to last far longer than their stay with you – which is why you need to prioritize the assessment of their satisfaction.
Analysing the sentiment of guests permits organization in reworking towards their processes to ensure some errors and flaws are never repeated.
Point of Sale
Sales and Catering
Asset & Maintenance
Human Resource Management System