property management system

Convenience in managing guests stay makes the end user ensure enhancing guest experience and efficient personalised attention allows them to ‘WOW’ each guest.


point of sale

Hassle free table management, seamless ordering through kitchen management system and dining preference shared instantly allows intensifying guest’s dining experience.


guest opinion survey

Achieving satisfactory levels in the hospitality industry is extremely important. Happy hotel guests are likely to return and possibly recommend the hotel.


purchase ordering

Cost centre budgeting, requisition approval, verifying purchase orders, indenting and auditing are important aspects of hotel purchase department. Efficiently managing these aspects allows an organization ensure control over cost.


sales catering

Organising, managing hotel inventory, venues and selling efficiently; assuring optimal capturing of business and increased profit through a simplified process sequence is a dominance with Numerah – S&CM.


human resource management system

People in the hospitality industry are the most important asset; managing them efficiently assures evolution of the entire organization. You take care of them and they shall take care of your business.


asset maintenance

Managing assets decorously from procurement to disposal becomes a necessity in controlling unanticipated expenses. Digitize your asset management activities to ensure adequate asset maintenance activities and operations.


channel manager

Managing and distribution of rooms and rates to different agents is tedious and time consuming. Connect with more than hundreds of service provider across the globe using one platform and share rates and inventory instantly. Managing your sources at your convenience and as per your requirement is just clicks away.

Role of Artificial Intelligence in Hospitality Industry


January 11, 2022

Artificial intelligence is playing an increasingly important role in hospitality management, primarily because of its ability to carry out traditionally human functions at any time of the day. This potentially means that hotel owners can save significant money, eliminate human error and deliver superior service.

Use of Artificial Intelligence Within the Hospitality Industry

Hotel operations have been radically changed by the advent of artificial intelligence. You only need to look at the incredible number of tasks that front desk staff are expected to juggle to realize that, without artificial intelligence, the situation would be very different. At any given moment, many things occur simultaneously at the front desk:

  • The phone is ringing.
  • Guests wait to be checked in.
  • Guests are submitting online queries.
  • Guests are asking questions in person.

In addition to juggling all of these tasks, employees are expected to be courteous, kind, to verify guest documents thoroughly, provide their undivided attention, and answer questions promptly. Since human beings are not actually able to multitask, how do you ensure that all of these things happen simultaneously and correctly? The answer is, with artificial intelligence.

An AI-powered phone system can intelligently route calls. Chatbots can answer basic questions online. AI-connected remote check-in systems can allow guests to check into their rooms remotely via a smartphone app and never need to stop at the front desk to begin with.

Without AI, it would be impossible for your team to deliver the level and quality of service that you expect and your guests deserve. It would also be impossible to live up to today’s guest expectations, such as less human interaction and more automation (both of which are important for health and safety protocols).



Artificial Intelligence can also be used for in-person customer service. We are already seeing the development of robots with artificial intelligence and the potential for this technology to grow is enormous. Already, it is able to deal with basic customer-facing situations.

The best example of this so far has been an AI robot called ‘Connie’, adopted by Hilton. The robot is able to provide tourist information to customers who interact with it. Most impressively, it is able to learn from human speech and adapt to individuals. Ultimately, this means the more customers speak to it, the better it will get.

Another way in which AI is being utilized within the hotel industry away from pure customer service is in data analysis. In this capacity, the technology can be used to quickly sort through large amounts of data and draw important conclusions about customers, or potential customers.

An example of this has been seen with the Dorchester Collection hotel chain, which has made use of the Metis AI platform. By using this technology, the company has been able to sort through data collected via surveys, online reviews etc. and the AI has been able to then analyse this to draw conclusions about overall performance.


Numerah provides a 360 degree solutions to manage any hotel; from rooms, housekeeping, restaurants, human resources and all areas of hospitality management. Try it out for free!